Frequently Asked Questions
Frequently Asked Questions
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Q: How much is shipping? A: Shipping costs vary depending on the region and purchase amount. Please refer to the shipping page for details.
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Q: Do you ship internationally? A: We apologize, but we only accept orders for shipment within Japan.
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Q: Can I return an item? A: As a general rule, we cannot accept returns or exchanges due to customer preferences. Please see our return policy for details.
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Q: What payment methods are accepted? A:
Credit cards (VISA / Master Card / American Express / JCB, etc.)
Bank transfer / LINE Pay / Merpay / PayPay / Google Pay / Shop Pay
The above methods are available. For bank transfers, please contact us separately. -
Q: What is the stock status of a product? A: Stock status is listed on the product page. We update it regularly, but items may still be out of stock.
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Q: How long does delivery take? A: The time required for delivery varies depending on your order details and delivery address. Generally, delivery is within 1-3 business days after order confirmation.
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Q: Can I specify the delivery date and time? A: Yes, delivery date and time can be specified in some areas. Please check the shopping cart screen.
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Q: Is gift wrapping available? A: Yes, gift wrapping options are available. Please check the details here.
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Q: Can I change the sender? A: Yes, you can. Please contact us in the comments when placing your order. Otherwise, the sender will be listed as "Yonechiku Co., Ltd."
- Q: I forgot my login password. How can I reset it? A: On the login screen, click the "Forgot password?" link and enter your registered email address to reset it.
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Q: I want to change my registered information (address, etc.). A: Please change your registered information, such as your address, on your My Page (member page).
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Q: What is the shelf life of the product? A: It varies by product, but it is approximately one year.
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Q: Can I cancel an order? A: Please note that orders cannot be canceled once preparations for shipment have begun.
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Q: Where can I find product reviews? A: You can check other customer reviews on the product page.
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Q: How do I use a coupon code? A: There is a field to enter your coupon code during the checkout process. Please enter your code there.
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Q: Are there any promotions? A: Promotions may be held. Please check our official Instagram for details. https://www.instagram.com/lapmanyonechiku/
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Q: I want to check the terms of service. A: Please check here.
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Q: How can I check the delivery status of my order? A: You can check the delivery status using the tracking number provided in the confirmation email sent after your order.
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Q: How can I contact you? A: You can contact us via the inquiry form, phone, or email. Please see the inquiry page for details.
Store Information
| Shop Name | Yonechiku Lapman |
| Seller | Yonechiku Co., Ltd. |
| Representative | Chen Liwen |
| Address |
2-3-7 Ichigayakagacho, Shinjuku-ku, Tokyo 162-0062 |
| Phone Number | 03-3269-7729 |
| Email Address | lapmanshop@yonechiku.co.jp |
| Homepage | http://www.yonechiku.co.jp/ |
| Products Handled | Food |
| Licenses/Qualifications | Not required |
| Sales Price | Please refer to each product page. |
| Sales Quantity |
Products are limited to stock on hand. If a product you ordered is out of stock, we will contact you by email. |
| Other Fees Required in Addition to Product Price |
Shipping Fee Consumption tax is included in all product prices (tax-inclusive prices). |
| Order Validity Period | Please pay within 7 days of placing your order. If payment is not confirmed within 7 days of the order, the order will be canceled. |
| Delivery Time | Products in stock will be shipped within 2 business days from the order date. We do not include delivery notes to reduce CO2 emissions and to protect personal information. |
About Payment Methods
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Payment Method |
Credit cards (VISA / Master Card / American Express / JCB, etc.) Bank transfer / LINE Pay / Merpay / PayPay / Google Pay / Shop Pay |
About Shipping Methods
| Shipping Method |
Delivered by Yamato Transport. Please refer to the link below. Payment Methods, Shipping Methods, and Shipping Fees – Yonechiku Lapman |
About Returns and Exchanges
| Return Deadline and Conditions |
As a general rule, we cannot accept returns or exchanges due to customer preferences. Returns or exchanges for initial defects will be accepted only within 7 days of product arrival. Shipping costs for defective product exchanges will be borne by us.
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| Rules for Exchanges and Returns |
Due to the nature of the product, we will confirm the situation when the customer contacts us in advance. Depending on the content, returns or exchanges may not be accepted. Cases where returns or exchanges are refused: ・Initial defects for which the specified number of days has passed since product arrival. ・Reasons such as the product's appearance (color, shape, etc.) being different from the image. ・Reasons such as damage, scratches, or dirt on the shipping box (excluding significant damage caused by delivery problems). ・Other cases where we determine that we cannot accommodate the request. |
About Order Cancellations
| Cancellation Deadline and Conditions |
As a general rule, we cannot accept order cancellations due to customer preferences. Also, we cannot accept order cancellations after preparations for shipment have begun (after the order confirmation email is sent from our store).
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